Contact Zeigler Ford
Factory Plans,
Member of Zeigler Auto Group
1260 M-89 West
Plainwell, MI 49080
Phone: (269) 242-4000
(Best & Quickest Way to Speak
to Us At Factoryplans.com:)
Fax: (269) 585-6004
info@factoryplans.com
For New or Used Vehicle Sales:
(269) 685-5801 (Plainwell Location)
Ford|Lincoln Hotlines
Ford|Lincoln Protect Customer Hotline: 800.392.3673
Ford|Lincoln Protect Sales Center: 877.794.6435
Ford (Budco) Payment Plan: 888.352.7901
FordPass Rewards Center: 833.385.0516
Roadside Assistance and Key Services:
Ford 800.241.3673
Lincoln 800.521.4140
Prior Approval for ESP Claims: 800.321.7790
(Provides prior approval to service shops for repairs and information on covered parts and rejects claims for Ford, Mercury or Lincoln vehicles registered for ESPs.)
Feel free to use the Quick Quote system or call 269.242.4000 and one of our Zeigler Auto Group representatives for Ford|Lincoln Protect Extended Service Plans will gladly help you.
To purchase a Used Ford|Lincoln ESP you must either have your vehicle covered by a current Ford|Lincoln Protect Plan or provide us with a Used Vehicle Inspection Form completed by a Ford or Lincoln dealer. A copy of the Used Vehicle Inspection Form can be obtained from our Document Library. The completed Used Vehicle Inspection can be emailed to info@factoryplans.com or fax to 269.585.6004.
For questions about your payment plan, please call Ford at 888.352.7901. You may direct any service claim or plan coverage questions about your current Ford, Lincoln or Mercury warranty contracts to 800.392.3673, the Ford customer hotline.
Roadside Assistance for Ford and Mercury warranty contract owners are required to call 800.241.3673 for covered auto repair and towing emergencies. Lincoln warranty contract owners must call 800.521.4140 for authorized Roadside Assistance auto repair and towing emergencies.
You can also use the Contact Form below to get answers to other questions concerning Ford|Lincoln Protect Extended Service Plans.
9-29-2025Document Upload
Cancellation RequestFor ZeiglerFordESP Customers
For ZeiglerFordESP Customers, we will process your request quickly and keep you updated. This is the best and quickest way to cancel a plan.
Available by Phone
269.242.4000
We try to monitor emails after business hours. Please call to use your FordPass Rewards Points:)
Monday
8am - 5:30pm
Tuesday
8am - 5:30pm
Wednesday
8am - 5:30pm
Thursday
8am - 5:30pm
Friday
9am - 5:30pm
Saturday
Closed
Sunday
Closed
Note: All times are Eastern Standard Time
Our call center is based in Michigan
